+ How do I Install Asset Packs?
Installing & applying assets takes 2 minutes or less - view the Learn page of our website for detailed video / text tutorials.
+ Where Are My Download Links?
Download links are available on the order confirmed page after Checkout - They are located in a hyper link.
Click this link & download the file. If you cannot access the file via the hyper linked download then check your email.
The download files will be emailed to you in a separate email.
Please be patient as the links may take up to 5-10 minutes to be sent out.
Make sure you entered the correct email and also check your spam folder.
If you still haven't received anything after a few hours, you can contact us at Customer Support
+ Download Troubleshooting
Run an internet speed test to make sure your internet is working correctly
Try a different source of internet (Library, Friends house)
Connect the computer to the router via ethernet cable
Make sure you have enough hard drive space
Try a different internet browser, like Google Chrome, Firefox, etc.
Make sure no one else is using the internet during the download process
+ How do I Access The Files?
After you download the files, you will need to unzip them.
On Mac, you can just double click to unzip.
On Windows you can right-click to select Extract All, and then follow the instructions.
If your PC doesn't already have an unzipping program, you will need to download something like https://www.7-zip.org/
+ Do These Packs Work With (INSERT PROGRAM HERE)?
Our asset pack compatibility varies.
Every pack very clearly states which program it works with in the descriptions.
If you are still confused & want to know about a certain packs compatibility contact us.
+ Can I Use Your Free Effects With Paid Videos?
YES you can use our effects for ANY project. There are no restrictions for usage rights.
You CAN NOT sell, rent, lease, distribute, trade, host, or exploit our products in any commercial or non-commercial manner.
Please keep our effects off of torrent sites.
Do Not modify or recreate our effects and sell them as your own.
Do Not send to your friends.
+ Do we have the right to use your projects for our promotion?
Yes, if you purchase ANY of our products and use them in a video or project we have the right to share that project, video, and or photo for promotional purposes of our company and or product used.
+ Do you offer a refund / return policy?
Given the nature of our products being digital downloads, we DO NOT offer any refunds. All sales are final.
We have 100% satisfaction GURANTEED customer service. Contact us and let’s figure this out!
+ My download link expired, how do I get access to my files again?
Fill out the form and be sure to include your Order # so we can refresh your files.